mcw application Privacy Policy

mcw application is an online gaming and sports betting platform. We collect certain necessary information from users to operate our services. This privacy policy explains what information we collect, how it is processed, how long it is retained, and what measures we take to protect your information.

This policy applies to the mcw application website, mobile application, and all related digital services. By creating an account, logging in, or using any service on our platform, you consent to the processing of your information under this policy.

Information you provide when opening an account includes:

• Full name and date of birth (for age verification — 21+ years mandatory)
• Email address and mobile number
• Password (stored in encrypted form, unreadable by any staff member)
• Preferred currency and language settings
• Government-issued ID details for identity verification (part of the KYC process)

During deposits and withdrawals, we record specific information related to the payment method. For transactions via bKash, Nagad, Rocket, or Upay, the associated mobile number, transaction amount, and time are recorded. We do not store card numbers or bank account details.

Information collected automatically when you use our platform includes:

• IP address and device type
• Browser name and version
• Operating system
• Session duration and navigation patterns
• Cookie and local storage data

Game history, bet details, win/loss records, and bonus usage history are stored on the platform. This information is used for account management, responsible gaming monitoring, and resolving technical issues.

mcw application uses collected information for the following purposes:

• Account creation, verification, and management
• Processing deposits, withdrawals, and bonuses
• Fraud detection and maintaining account security
• Providing customer support — assistance via 24/7 live chat and email
• Technical improvement of the platform and enhancement of user experience
• Meeting legal and regulatory obligations
• Operating responsible gaming programs

We do not sell your information to third parties for marketing or promotional purposes. If you do not wish to receive promotional emails, you can opt out at any time from your account settings.

mcw application may share your information with third parties in certain circumstances. However, this is always done within the scope of this policy and with your protection ensured.

• Payment Processors: Minimum necessary information is sent to complete transactions via bKash, Nagad, Rocket, and Upay
• Identity Verification Services: ID document details are verified as part of the KYC process
• Technology Partners: Service providers that assist with platform operations, security, and analytics
• Legal Authorities: Provided to authorities upon request where applicable for legal claims, investigations, or statutory obligations

Third parties we contract with are bound to keep your information confidential and to use it in a manner consistent with this policy.

We retain your information for as long as your account is active. Even after an account is closed, financial records and transaction history may be retained for a specified period in accordance with applicable legal obligations.

If you wish to delete your account, please contact the customer support team. Complete deletion may not be possible until any pending transactions or disputes are resolved.

mcw application applies industry-standard security measures to protect your information. The key components of our security framework are:

• SSL encryption for all data transmissions
• Passwords stored using strong hashing algorithms
• Automated monitoring systems to detect suspicious activity
• Access controls and authorization levels for internal systems
• Regular security reviews and vulnerability assessments

However, no data transmission over the internet can be guaranteed completely secure. Keep your password confidential and end your session after logging in on an unfamiliar device.

mcw application uses various types of cookies and similar technologies to ensure platform functionality and improve user experience.

• Essential Cookies: For login sessions, security tokens, and core functionality — these cannot be disabled
• Functional Cookies: For language preferences, theme settings, and personalised experience
• Analytical Cookies: To understand user behaviour — helps with improving the site

You can manage cookies from your browser settings. However, disabling essential cookies may cause some core platform features to stop working. You can set your preferences through the cookie consent panel when you first visit the platform.

As a user of the mcw application platform, you have the following rights:

• Right to Access: You can request to know what information we hold about you
• Right to Correction: You can request that incorrect or incomplete information be updated
• Right to Deletion: In certain circumstances, you can request that your information be deleted
• Right to Restrict Processing: In certain cases, you can object to the use of your information
• Right to Data Portability: You can request your information in a common format
• Right to Withdraw Consent: You can withdraw your consent to optional data processing at any time

To exercise these rights, use the contact details listed on our About Us page or contact customer support directly.

mcw application believes that data protection and responsible gaming complement each other. We analyse your gaming history to identify unusual or concerning behaviour and provide support where needed.

Our Responsible Gaming page has detailed information on setting deposit limits, self-exclusion, and other protective measures. Your information remains confidential when using these tools and is used solely for your protection.

All services on our platform are available to users aged 21+. Age verification information is stored with strict confidentiality.

mcw application may update this privacy policy from time to time. If there are any significant changes, a notification will be sent to your registered email and a notice will be posted on the platform. Continuing to use the platform after changes means you have accepted the new policy.

The date this policy was last effective will always be shown at the top of this page. Previous versions can be requested through customer support if needed.

If you have any questions, concerns, or complaints about this privacy policy, please contact our customer support team. We provide support in Bengali and English 24 hours a day, 7 days a week.